November 2026 Find-a-Sitter Guarantee
For new members who join in November 2026 · PawXchange LLC · Version française
In short: join PawXchange on pawxchange.com or in the PawXchange Android app in November 2026, post a pet care request within 30 days, and if no sitter responds before your start date, we refund your membership. The full conditions are below; they are also part of our Terms of Service (Section 3.4).
1. Who qualifies
You qualify if you buy an annual PawXchange membership on pawxchange.com or in the PawXchange Android app between 12:00 a.m. on November 1, 2026 and 11:59 p.m. on November 30, 2026 (Central Time), and you have never held a PawXchange membership of any kind before (paid, Founding Member or complimentary).
2. What you need to do
Within 30 days after your purchase, post a pet care request in the app, either (a) as a nearby request, or (b) as direct requests to at least three different sitters for the same pet care, with the same dates and location. The start date must be at least 3 days after you post the request (for direct requests, after you post the last of the three) and no more than 60 days after your purchase. Before the start date, you must not cancel the request (or any of the three direct requests) or change its dates or location.
3. When you get your money back
If, before the start date, no sitter responds to your nearby request and no sitter accepts any of your direct requests, email support@pawxchange.com within 14 days after the start date to request your refund. A sitter's response or acceptance counts even if you did not reply to it or chose not to book. If a sitter accepted and later cancelled, and no other sitter responded or accepted before the start date, you still qualify.
4. What is refunded
We refund the full amount you paid for the membership, including sales tax. Your membership ends on the day of the refund. Any Premium Pack add-on is cancelled at the same time and is not refunded. Treats you earned from Paw Quests or by caring for other members' pets stay in your account.
5. Limits
One refund per person. We check eligibility against our records and may refuse a refund in case of abuse, such as multiple accounts or coordinated responses. Memberships bought through the Apple App Store are not covered by this guarantee, because only Apple can refund App Store purchases.
Questions
Email support@pawxchange.com. PawXchange LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, USA.